Cancellation and Refund Policy
At Efficiency Plus We are committed to providing high-quality products and services to our customers. We understand that sometimes plans change, and you may need to cancel or request a refund for your purchase. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds may be processed.
1. Cancellation Policy
1.1 Order Cancellation by Customer:
- Timeframe: Orders may be canceled within 24 hours of purchase without any penalty,
provided that the item has not yet been shipped or the service has not yet commenced. - Procedure: To cancel your order after the 24-hour period, please contact our customer
service team as soon as possible. We will do our best to accommodate your request, but
please note that cancellations may not be possible after this period.
1.2 Order Cancellation by Efficiency Plus:
- Discretionary Rights: Efficiency Plus reserves the right to cancel any order at our
discretion. This may occur if we identify pricing errors, stock shortages, or other unforeseen
issues that prevent us from fulfilling the order. - Notification and Refund: In such cases, customers will be notified promptly, and a full
refund will be issued.
2. Refund Policy
2.1 Refund Eligibility:
- General Items: Refunds are eligible for items that are returned in their original, unused
condition, with all packaging and accessories included, within 30 days of the delivery date. - Services: For services, refunds may be requested if the service has not been initiated or
completed. - Heat Pumps:
- Uninstalled and Unopened: Heat pumps can be returned if they remain unopened and
have not been installed. - Installed or Opened: Once a heat pump has been installed or its packaging has been
opened, it is non-returnable due to the nature of the product and installation
requirements.
2.2 Non-Refundable Items:
- Custom Orders: Custom orders or items made to your specifications are non-refundable
unless they are found to be defective or damaged upon delivery. - Final Sale Items: Any items marked as “Final Sale” or “Non-Returnable” are not eligible
for a refund. - Heat Pumps: Specifically, heat pumps are non-refundable once they have been
installed or if their packaging has been opened.
2.3 Defective or Damaged Items:
- Reporting: If you receive a defective or damaged item, please contact us within 7 days
of receiving your order. - Resolution: We will arrange for a replacement or a full refund, including any shipping
costs incurred.
2.4 Refund Process:
- Initiation: To initiate a refund, please contact our customer service team with your order
details. - Inspection: Once your return is received and inspected, we will notify you of the
approval or rejection of your refund. - Processing Time: Approved refunds will be processed within 5-10 business days, and a
credit will automatically be applied to your original method of payment.
3. Shipping and Return Costs
3.1 Return Shipping:
- Customer Responsibility: Customers are responsible for the cost of return shipping
unless the return is due to a defect or an error on our part. - Defective or Error-Based Returns: In cases of defective items or errors made by
Efficiency Plus, we will cover the return shipping costs.
3.2 Restocking Fee:
- Applicable Items: A restocking fee of 10% may apply to returned items that are not
defective. - Exemptions: Restocking fees do not apply to returns of defective or damaged items.
4. Changes to This Policy
Efficiency Plus reserves the right to modify this Cancellation and Refund Policy at any time.
Changes will be posted on our website, and it is your responsibility to review the policy
periodically.
5. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at:
Efficiency Plus
Phone: +61 3 9961 0221
Email: [email protected]
Address: 2/1 Orange St, Williamstown North, VIC 3016
Website: https://efficiencyplus.au/